▶︎ Bundle of courses
▶︎ Format: self-paced and trainer-led online courses
▶︎ Level: all levels
The learning path supports Graphisoft Partners on their go-to-market journey with the Technical Support-related technical enablement.
For Graphisoft and Partner employees only!
Use your usual partner coupon for FREE access!
Partner Onboarding Learning Paths
A collection of mandatory courses, certifications, optional courses, additional content, reference materials – all in one place, organized into Marketing, Sales, Product and Technical Support paths.
The learning path aims to guide you on which courses you should take and when to achieve milestones that can effectively support you in technical support and customer retention .
The content is arranged in a way to support your gradual knowledge development. You can find all necessary materials as well in these paths, including links and references which will make the learning path your easy access orientation point as a newcomer.
The learning program caters the technical needs of new partners in the roles of technical support engineers or specialists on both company and personnel level, hence it is recommended for all new partners and for new staff of existing partners as well. Furthermore, it is recommended for all long-time partners as well – if you are interested, or if you have new employees joining your company.
Expected Time Commitment
The program is tailored to support your whole onboarding journey of 6 months, Technical Support-related courses shall be completed in 1 month.
Complete all the required courses and obtain the onboarding badge.
Here is the course outline:
Introduction and Path Overview
Get an overview on becoming a Certified Technical Support Engineer.
Customer Retention (Month 5-6) - Technical Support Training
Understand and master the methodology and tools of Technical Support and become a certified Technical Support Engineer - you are ready for the market!
Get your Technical Support Go-to-Market Badge after going through each of the modules.
The following certificates are required in order to enroll in this course: